Phone Systems

AYC IPcts VOIP Telephone System

The IPcts system combines a Telephone PBX system with the functionality of an IP Telephony system encased in a 1U 19" chassis being either rack, wall or desktop mountable. So it can be installed into any existing or 'green field' environment.

The complete solution is built up of a system and then optional plug in 'Trunk Line Card's'.

• IPcts - System 16 x 25 base unit
• IPcts-E - System 24 x 50 base unit
• IPcts-VoIPT - System SIP phones
• IPcts-VoIPG - SIP gateway units for analogue use
• IPcts-AT4 - 4 Analogue trunk line card
• IPcts-DT2BRI - 2 BRI ISDN trunk line card

The system comes complete with:

• 16 IP trunks x 25 extensions
• IP Trunks from an IP Voice Service Provider
• PBX Functions
  • Make / Receive incoming and outgoing calls
  • DDI to users and/or Groups
  • Hold, Transfer, Divert, Do Not Disturb, Redial, Speed Dial
  • Trunk Groups, User Groups, Call Pickup, Group Pickup
  • Music On Hold - multiple interface
  • Message waiting
  • Call Barring
• Compatibility with standard SIP handsets
• Call Logger
• Wireless/Mobile Handsets
• Standard analogue to SIP gateway unit
• Multi Level / Multi Tenant Auto Attendant
• Voicemail Centralized and for all users
• ACD working
• Call Queuing
• LCR (least cost routing)
• ACR (automatic call routing)
• CTI for all users providing BLF, Call Control Buttons, DDI information
• TAPI dialer - call directly from your PC software
• Instant Messaging
• Operator Console
• SMDR - call detail records output
• Long Line remote extensions using IP network
• IP Tie Trunks between systems - link multiple sites together
• LAN & WAN ports with QOS between ports
• VoIP using G.711 or G.729 codec
• Web Browser Configurable / Remote configuration
  

What is the CTI Interface?

Computer Telephony Integration - Free Software!
The CTI has been developed specifically with the user and ease of use in mind. Too frequently IP Telephony systems have a CTI that is cumbersome and difficult to use resulting in users not wishing to use it.

The User CTI provides an easy to use 'pop-up' window on the users PC. It has a built in Address Book that is shared system wide. A user can access their 'last 10' numbers, in or out, for redial purposes. The pop-up windows features are:

• CLI - Calling Line Info'
• BLF - Busy Lamp Field
• Address Book Button
• Dial Button
• Hold Button
• Transfer Button
• Message Indicator
• Selectable Views
• "pop-up" and "pop-down" on call
• Text messaging between users
• User configurable icons, for extensions, groups, speed dials, feature buttons etc

CTI Software is FREE, and comes with the IPcts unit

What is the Operator Console?

The Operator Console provides superior call monitoring and call control to a level that is demanded for reception or call operator scenarios. The Operator Consolecan be used in conjunction with a 'touch sensitive screen' so no mouse or keyboard is required making it user friendly and simple.

The Operator Console has the same features as the User CTI plus:

• Call Queues
• Held Calls
• Multi-Group BLF
• Answer Button
• Message Button
• Phonebook
• Phonebook Search
• Duration Indicators
• Dial Keypad
• Auto' Minimize & Maximize
• Simple to Use
• Large Icons
• Touch Screen friendly
  

The Operator console is available as an optional upgrade.

What is Call Logger?

The Call Logger provides statistical information concerning the call activity on the IPcts system. It is a Java program that is run from an Administrators PC and enables call records to be searched for, displayed, sorted and exported to a spreadsheet as a standard .csv file for printing or costings to be added.

• CLI information
• Extension information
• Type of call - in/out
• DDI information
• Trunk Line ID
• Date
• Time
• Duration
• Reports Button (below)
• Search and Sort by
  • Type
  • Extension 
  • Account Code
  • Date
  • CLI
• Export Button
  • Exports as .csv file format
    

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