Our complete IT Support contracts are ideal for the small to medium size
business which require a regular technician to maintain there infrastructure and
provide preventive maintenance. With these contracts our clients receive
all of the desktop support, peer to peer network support, and technical support
from our other support contracts as well as the Same Day Replacement Parts for
select computer hardware components. We can customize the same day parts,
as well as the other features of our support contracts to suit your individual
computer and network requirements. For more information please
email or call us at 817-528-9146.
Our Complete IT Support contracts include::
Monthly Preventive Maintenance
|
Quarterly Preventive Maintenance
|
|
Complete Hardware Diagnostic Check
|
Monthly Preventive Maintenance
|
|
Operating System Diagnostics
|
Compressed Air cleaning of keyboard
|
|
Disk Defragmentation
|
Compressed air cleaning of system case and fans
|
|
Delete unneeded temporary files
|
Clean mouse, if applicable
|
|
Updates and patches to operating system installed
|
Check and tighten loose cards and connections
|
|
Verify current and updated anti virus
|
|
Eagle Tech Visit
|
|
Includes:
|
|
Software Problem Resolution for operating systems and
most common applications.
|
|
Software installation, removal, and maintenance.
|
|
Operating system configurations for new users and
accounts.
|
|
Answers to common end-user questions and limited
initial training for new employees.
|
|
File structure maintenance including:
|
|
|
|
Installation of new hardware
|
|
Addition of peripheral equipment
|
|
Support for system wide upgrades
|
|
On site physical location moves
|
|
Review and resolution of any issues logged since last
service call.
|
|
Review of local desktop back up procedures
|
|
Install new patches and upgrades for Operating System
and applications.
|
|
Verify current Antivirus Definition files to ensure
they are the most current.
|
|
Limited End user training
|
|
Technical Consultation
|
EagleNet Peer to Peer Network Support Contracts
|
|
EagleNet Visits Include:
|
|
Reviewing Client Back Up Status
|
Verifying back up integrity
|
|
Evaluate Network Performance
|
Monitor and Evaluate Wireless Networks
|
|
Security Evaluation and Log Review
|
|
|
|
|
|
Address User Needs including:
|
|
File Sharing
|
Drive Mapping
|
|
Printer Sharing
|
Internet and Network Connectivity
|
|
New User Configuration
|
|
|
Network Cabling Support
|
Network Device Configuration
|
On Site Service
|
|
Up to 25 hours of emergency service calls per year.
|
|
4 Hour Response guarantee, 24 X 7
|
|
Weekly or
Bi-weekly Eagle Tech Visit
Available in 1 hour, 4 hour, or 8 hour increments.
|
|
Unlimited Telephone Support for basic user questions
|
|
Dedicated email address for support questions.
|
|
Remote Assistance available with Windows XP Professional systems
|
|
Same Day Replacement Parts Program:
|
|
Contract does not cover the cost of parts. Parts will be invoiced at
time of replacement at a discounted rate.
|
