Policies and Terms

For creative projects, Double Eagle Services, Inc.'s payment policies are generally broken down into three installments. A 50% down payment at the time of agreement allows for the process to begin. Once proofs are provided, 25% will be due. At the completion of the project, the remaining 25% of the balance will be due. Unless otherwise specified, payments are due upon receipt of invoice. All creative projects are subject to late fees if payment agreements are not upheld.

Website updates are done at the rate of $50.00 per hour or can be done by a prepaid annual contract.

Computer repair, networking, phone installations, DVR Camera Installations and tech support are not subject to such payment terms (details below).

All networking services are by contract only. To arrange for a site survey, contact our Sales Department or provide us with a proposal detailing the service that is needed with layout drawings.

Network services can be provided by an hourly rate ($75.00 per hour), discounted block time, or annual service contracts. When requesting network service from Double Eagle Services, Inc., we ask that all software that is loaded on the network be provided. IT IS YOUR RESPONSIBILITY TO INSURE THAT ALL DATA HAS BEEN BACKEDUP that is stored on your network server. Double Eagle Services, Inc. will not be held responsible for lost data that we were not instructed to back up. It is also important to inform us up front if your server or any other part of your network is under warranty. On-site

Computer Repair:

When requesting computer service from Double Eagle Services, Inc., we ask that all software that came with the computer be provided. It is VERY important that you inform us of ANY information that is to be retained on your computer. Double Eagle Services, Inc. will not be held responsible for lost data that we were not instructed to back up. It is also important to inform us up front if your computer is under warranty.  The first stage of repairing is to diagnose the problem. Once we have established what is wrong with your machine, we will contact you before moving forward. At that time, we will provide an estimate and move forward if, and only if, we have your permission to do so. All payments for labor on computers must be paid at the time of the onsite survey.  

All bench work is done at a flat $65.00 per CPU to diagnose, clean of viruses, adware pop-ups, etc or erase the hard drive and reload your operating system and other program software you have supplied the disks.  It is VERY important that you provide all software that has been installed on your system and that you inform us of ANY information that is to be retained on your computer. For desktops, we will only need the CPU (the tower). It is not necessary to bring monitors or cords. For laptops, the power cord will be necessary. The first stage of repairing is to diagnose the problem. Once we have established what is wrong with your machine, we will contact you before moving forward. At that time, we will provide an estimate and move forward if, and only if, we have your permission to do so. All payments for labor on computers must be paid at the time of pick up.  

Computer Support:  

Support can be purchased from Double Eagle Services, Inc. in blocks of time. All sales on pre-purchased support contracts are final. Block time contracts are valid until all purchased time has been used or the contract renewed. Unless otherwise specified, payments are due upon receipt of invoice.

Double Eagle Services, Inc. does not stock computers or parts in-house. We are re-sellers of major brands of computers and equipment. We can design and build a computer system for your specific needs.  We offer a wide range of products that may be purchased by contacting us with your order request. Warranties for computers and parts are handled through the manufacturer. Please contact us if you have questions about returning items. Installation is not included in the cost of products purchased. This service is available from Double Eagle Services, Inc. at $65.00/ hour.  Unless otherwise specified, payments are due upon receipt of invoice.

Double Eagle Services, Inc.'s payment policies are generally broken down into two installments. A 50% down payment at the time of agreement allows for the process to begin. At the completion of the project, the remaining 50% of the balance will be due. Unless otherwise specified, payments are due upon receipt of invoice.

Any discount offered by Double Eagle Services, Inc. (coupons, special offers, chamber discounts, etc.) are applicable on new projects only. Discounts are not applicable to previously negotiated and/or quoted projects, projects that have already begun, or received payment. Offers are not redeemable for cash value. A 10% discount on labor only is available to senior citizens (65 and over), active and retired military and non-profit organizations. Procedures

The look of your site sells your level of professionalism. With a strong design and an intuitive navigation system on the Web, these things will not only be impressive to look at, but fun to use. Making a great experience for the audience will increase the amount of time they spend on your site, increase their level of confidence in your business, and thereby increase their desire to work with you. The look and feel is important so it’s imperative that we dedicate a sufficient amount of time and attention to this phase of the process. In order to design a site that you feel good about, it’s important for us to know a good deal about you and your business. We aim to achieve a look that accurately portrays your point of view, your manner of conduct, and most importantly the message you want your audience to walk away with. Once we have a good feel of how you want the World Wide Web to view you, we will create a series of thumbnail drawings to present to you on the basic design. These are generally small, non-detailed drawings giving impressions of designs and layouts. We will not include any write up to accompany it, we will speak with you to help further ideas and concepts that the images represent. Once a few of the preliminary sketches catch your eye, we will take them back to the drawing board for some refinement. The next set of layouts presented to you will contain your company information that you will supply to us that we will edit and develop so search engines will pick up your website. We’ll review these more detailed drawings and possibly come up with more ideas to implement. Hopefully we’ll walk away with a single design that we will then fully render to use as the layout of your website. Enhancing your web site with a new logo and other marketing materials, such as corresponding brochures, business cards, folders, etc., will add the finishing touches to your entire process, making for strong corporate identity.  

What we’ll need from you:     

• If you’ve come across website or materials that you like, we’d like to know about it. This will allow us to see design elements that you like and help us design something that you’ll enjoy. ·

• Tell us about your company. Do you prefer an easy going or more formal design? Are you more interested in comfort or function? Have a favorite color? Anything you can add will help us develop the site to reflect you or your business.

• Do you have any ideas already forming concerning the layout and design of your site or materials? Do you see any particular color themes? Would you like something that shows off elegance and formality or would you rather see professional yet relaxed?        

• Any photos you have of your company, products, services, etc. that are even remotely connected to your business are appreciated.

Detailed written, in word format, descriptions of each page of your website   

• Review all your answers and get a feel for the type of graphic elements that will accurately reflect you and your business.        

• Draft proofs for you to review which will ultimately lead to the final design of your site

How long it will take:

This can be a somewhat lengthy process on both sides. Take your time to try to provide as much content as you think might be useful. Once we have all of that, we’ll start designing. We’ll contact you within three to five days with rough drafts for you to look over. Once you make approvals and rejections, we’ll start the process over with the next set of design. We would allow this step two to three days as before. Once your final design has been selected we will begin working on the active version for completion. Overall, this step could take anywhere between two to three weeks. Much of it depends on the coming to a consensus on an acceptable design, as well as scheduling availability to review work. Given the size of the project, the length from start to end is difficult to measure exactly, as it can vary from project to project. Generally, development time does not exceed one month. CONFIDENTIALITY Double Eagle Services, Inc. acknowledges that to keep all confidential information belonging to the Customer absolutely confidential and protect its release to the public. Double Eagle Services, Inc. agrees not to divulge, reveal, report or use, for any purpose, any confidential information which Double Eagle Services, Inc. has obtained or which was disclosed to Double Eagle Services, Inc. by the Customer. The obligation to protect the confidentiality of the Customer’s confidential information will survive the termination of any or all Agreement/s and will continue for a period of one (1) year from the date of such termination. Double Eagle Services, Inc. may disclose any of the confidential information: ·         To a third party where the Customer has consented in writing to such disclosure ·         To the extent required by law or by the requirement of any judicial, legislative, administrative or other governmental body. However, Double Eagle Services, Inc. will first have given prompt notice to the Customer of any possible or prospective order (or proceeding pursuant to which any order may result), and the Customer will have been afforded a reasonable opportunity to prevent or limit any disclosure.

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